Key details
Mode of delivery: Online Course
Course code: QM13BO
Duration: 3 days
Fee: £2,196.00 + VAT
CPD Hours: 18
Course Overview
This course introduces key quality management methodologies, beginning with Six Sigma and the DMAIC process, emphasising data-driven improvement tools. It then covers Lean principles and continuous improvement frameworks like Kaizen, along with value stream mapping to optimise processes. The programme concludes with an exploration of Quality Function Deployment (QFD), focusing on capturing and interpreting the Voice of the Customer through the House of Quality to enhance product and service quality.
Agenda
Day – 1 Six Sigma and DMAIC
- Introduction to Six Sigma
- The DMAIC Methodology
- Tools for Data-Driven Quality Improvement
Day – 2 Lean & Continuous Improvement
- Principles of Lean Thinking
- Continuous Improvement Frameworks (Kaizen)
- Value Stream Mapping
Day – 3 QFD and Voice of the Customer
- Quality Function Deployment (QFD) Explained
- Gathering and Interpreting Customer Voice
- House of Quality
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Quality Managers, Quality Assurance Leads, and Quality Improvement Professionals
- Six Sigma, Lean, Kaizen, and Continuous Improvement Practitioners
- Operations, Production, and Process Improvement Managers
- Project Managers and Programme Managers leading quality-focused change
- Supply Chain, Procurement, and Supplier Quality Managers
- Customer Experience, Product, and Service Quality Professionals
- HR and Organisational Development Professionals supporting quality-led change
- Data, Performance, and Business Improvement Analysts working with quality metrics
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Understand Six Sigma philosophy and its role in quality improvement.
- Apply the Define, Measure, Analyse, Improve, Control (DMAIC) process.
- Use statistical tools to analyse process variation and identify root causes.
- I dentify and eliminate waste using Lean principles.
- Integrate continuous improvement into operational processes.
- Use value stream maps to visualize and optimise process flow, identify inefficiencies, and support Lean improvement initiatives.
- Translate customer needs into design and process requirements.
- Use tools to capture and prioritise the voice of the customer (VoC).
- Construct and analyse a basic House of Quality matrix.
