Key details
Mode of delivery: Classroom-based
Course code: QM15B
Duration: 5 days
Fee: £4,585.00 + VAT
CPD Hours: 30
Course Overview
This five-day course covers essential quality improvement methodologies, beginning with an introduction to Six Sigma and the DMAIC process, focusing on data-driven tools for quality enhancement. It then explores Lean principles, continuous improvement frameworks like Kaizen, and value stream mapping to optimise processes. The programme also delves into Quality Function Deployment (QFD), emphasising how to capture and interpret the Voice of the Customer through the House of Quality. Additionally, it provides strategies for managing quality-focused projects and implementing change management models like Kotter and ADKAR to successfully overcome resistance. The course concludes with a review to reinforce key concepts and practical application.
Agenda
Day – 1 Six Sigma and DMAIC
- Introduction to Six Sigma
- The DMAIC Methodology
- Tools for Data-Driven Quality Improvement
Day – 2 Lean & Continuous Improvement
- Principles of Lean Thinking
- Continuous Improvement Frameworks (Kaizen)
- Value Stream Mapping
Day – 3 QFD and Voice of the Customer
- Quality Function Deployment (QFD) Explained
- Gathering and Interpreting Customer Voice
- House of Quality
Day – 4 Project and Change Management for Quality
- Managing Quality-Focused Projects
- Change Management Models (e.g., Kotter, ADKAR)
- Overcoming Resistance to Change
Day – 5 Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Three (3) x hour-long Executive Coaching sessions at monthly intervals following Course Completion.
Target Audience
- Quality Managers, Quality Assurance Leads, and Quality Improvement Professionals
- Six Sigma, Lean, Kaizen, and Continuous Improvement Practitioners
- Operations, Production, and Process Improvement Managers
- Project Managers and Programme Managers leading quality-focused change
- Supply Chain, Procurement, and Supplier Quality Managers
- Customer Experience, Product, and Service Quality Professionals
- HR and Organisational Development Professionals supporting quality-led change
- Data, Performance, and Business Improvement Analysts working with quality metrics
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Understand Six Sigma philosophy and its role in quality improvement.
- Apply the Define, Measure, Analyse, Improve, Control (DMAIC) process.
- Use statistical tools to analyse process variation and identify root causes.
- I dentify and eliminate waste using Lean principles.
- Integrate continuous improvement into operational processes.
- Use value stream maps to visualize and optimise process flow, identify inefficiencies, and support Lean improvement initiatives.
- Translate customer needs into design and process requirements.
- Use tools to capture and prioritise the voice of the customer (VoC)
- Construct and analyse a basic House of Quality matrix.
- Apply project management principles to quality initiatives.
- Understand the psychology and process of quality-led change.
- Develop strategies to lead and sustain change in quality environments by addressing barriers, building engagement, and fostering a culture of continuous improvement.
