Key details
Mode of delivery: Classroom-based
Course code: MPR21E
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
This session focuses on managing crisis and conflict communication effectively. Attendees will learn how to detect early warning signs, assess risks, and develop scenario plans to prepare for potential crises. The course covers established response frameworks and communication protocols to handle crises confidently. Additionally, it provides strategies for resolving conflicts, recovering trust, and rebuilding positive relationships after challenging situations.
Agenda
Crisis and Conflict Communication
- Crisis detection, risk indicators, and scenario planning
- Crisis response frameworks and communication protocols
- Conflict resolution, recovery, and trust rebuilding
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- PR, Corporate Communication, Media Relations, and Internal or External Communications Managers
- Digital Marketing and Social Media Managers, Content Strategists, and Brand Managers
- Crisis Response Coordinators, Risk and Reputation Managers, and Business Continuity Planners
- Stakeholder Relationship, Customer Relations, Community Engagement, and Public Affairs Managers
- HR Directors, Employee Engagement, Culture, and Change Managers
- Thought Leadership Leads, Executive Communications and Corporate Affairs Managers, and Senior Consultants
- Legal Advisors, Corporate Governance and Compliance Managers, and Communication Consultants
- PR Data Analysts, Digital Communication Technology Leaders, Investor Relations, and Client Relationship Managers
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Identify early warning signs through scenario planning and risk indicators for effective crisis detection.
- Apply established crisis response frameworks and communication protocols to manage and mitigate crises.
- Implement conflict resolution strategies, support recovery efforts, and rebuild trust after challenging situations.
Course dates
Sep 29, 2026
