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Key details

Mode of delivery: Classroom-based

Course code: FM19B

Duration: 10 days

Fee: £8,325.00 + VAT

CPD Hours: 60

Course Overview

This intensive course provides participants with a practical framework for improving operational efficiency, mitigating risks, and making data-driven decisions. Focused on day-to-day operations management, this course equips professionals with the skills and tools needed to optimize processes, implement performance controls, and ensure operational resilience. Participants will explore core principles of operations management, including process optimization, resource planning, risk assessment, and continuous improvement techniques. Through interactive discussions and real-world case studies, attendees will learn how to enhance efficiency, reduce waste, and strengthen operational governance within their organizations.

With the rapid rate of change, the scope of technologies that a Facilities Manager is required to support is constantly evolving and growing in complexity. This course is redesigned to equip learners with advanced concepts and ideas that become the norm in modern world of work. Participants will learn tactical and strategic approches to ensure compliance, provide opportunities for the organization to adopt new ways of using built environments and identify other creative ways to reduce operational occupancy cost, to maintain appropriate and productive working environment standards. This newly crafted programme will guide Facilities & Workplace professionals in helping them to facilitate solutions and adaptations to their clients’ built environments with a focus on the fundamentals including Communication, Leadership & Culture in the workplace.

Agenda

Day 1 — Foundations of Operational Efficiency

Foundations of Operations Management
Aligning Operational Processes with Business Goals
Key Principles of Resource Planning
Integrating People, Systems & Processes for Operational Success

Day 2 — Risk Management and Performance Optimization

Performance Optimization and Risk Management
Identifying, Assessing, and Mitigating Operational Risks
Implementing Effective Operational Controls
Continuous Improvement Methodologies (Lean, Six Sigma)

Day 3 — Building Agile and Resilient Operations

Agility and Adaptability in Operations
Creating Operational Efficiency in a Dynamic Environment
Managing Unexpected Disruptions and Adjusting Resources
Case Study: Adapting Operations in a Changing Business Landscape

Day 4 — Data-Driven Operations and Governance

Data-Driven Operations and Governance
Creating and Utilizing Key Operational Reports
Ensuring Effective Communication through Management Information (MI)
Supporting Operational Decision-Making with Real-Time Insights

Day 5 — Weekly Review

Summary and recap of key learning objectives
Action Planning

Day 6 — Communication Fundamentals

Understanding Workplace and Facilities Management
Stakeholder Expectations and Facility Management Communication Plans
Business Communications that Achieve Results

Day 7 — Leadership Strategy and Change in the Workplace and Facilities Management

Finance & Business in the Facility Organization
Fundamentals of Leadership & change in the workplace
Procurement and Contract Management for the Workplace and Facilities Management

Day 8 — Occupancy & Human Factors in the Facilities Management

Creating a safe, healthy and productive workplace experience
Developing a Successful Employee Experience
Workplace Experience & Organizational Culture
Wellbeing in the Workplace
Employee Experience

Day 9 — Occupational Health & Safety at Wellbeing at Workplace

Legal Requirement For Health & Safety
Role and Responsiblities of Facilities Managers to the Organization
Health and Safety Management Systems
Communication and Training for Health and Safety
Promoting a Positive Health and Safety Culture

Day 10 — Course Review

Summary and recap of key learning objectives
Action Planning

Post-Course

Six (6) x hour-long Executive Coaching sessions at monthly intervals following Course Completion

Target Audience

This course is suitable for:

Executive Leaders, Board Members, Managing Directors, and Chief Executive Officers
Chief Operating Officers, C-Suite Leaders, and Executive Directors
Senior, Strategy, Transformation, and Business Unit Directors
Regional and Country Directors, and Enterprise Leaders
Senior Public Sector Executives and Senior NGO Executives
Executive Consultants, Board-Level Advisors, and Corporate Decision-Makers
High-Potential Executive Leaders preparing for top-level leadership responsibilities

Learning Outcomes

By the end of this course, you will be able to implement a successful strategy that enables you to:

Understand the role of operations management in achieving business goals.
Learn how to align operational processes with overall business strategy.
Apply key principles of resource planning for operational efficiency.
Integrate people, systems, and processes for improved operational success.
Maintain and improve operational quality standards.
Identify, assess, and mitigate operational risks effectively.
Implement operational controls to enhance efficiency and governance.
Apply continuous improvement methodologies such as Lean and Six Sigma.
Develop strategies for building process capacity and flexibility.
Optimize operational efficiency in a dynamic business environment.
Learn how to manage unexpected disruptions and adjust resources.
Analyse real-world case studies to improve operational adaptability.
Utilize technology to support data-driven decision-making in operations.
Create and interpret key operational reports for better insights.
Ensure effective communication through management information systems.
Use real-time data to support decision-making and continuous improvement.
Explain the core functions and strategic importance of workplace and facilities management in supporting business operations.
Develop strategies to engage and collaborate with diverse stakeholders, including executives, employees, and vendors
Building a successful communication strategy that aligns the total workplace experience with strategic business drivers.
Understand financial principles and business practices essential for effective facilities management, including budgeting, cost control, and value creation.
Apply leadership strategies to drive change, improve team performance, and manage workplace transformation initiatives effectively.
Demonstrate the ability to manage procurement processes and vendor relationships, and ensure compliance and performance through effective contract administration.
Appreciate the role of narratives in shaping organizations, in particular the frequent mis-alignment of the FM and the human ecology of organizations.
Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context
Creating processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.
Demonstrate skills to develop strategic plans aligned with organizational goals and objectives
Undertake reflective exploration of your own role and the role of Facilities/ Workplace Manager in the change process and to understand the consequences of leadership on the dynamics of emergent relationships.
Understands the legal requirements related to health and safety
Identify workplace hazards and conduct comprehensive risk assessments.
Implement appropriate control measures to mitigate health and safety risks.
Effectively communicate health and safety information to employees, management, and stakeholders.
Raising the Bar: From Operational Excellence to Strategic Impact in FM