Key details
Mode of delivery: Classroom-based
Course code: FM11C
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
This module addresses the people element in the FM model. This course focuses on employee engagement and culture and crafting workplace experiences that reinforce the demand organization’s value proposition.
Learners will demonstrate competency in Occupancy and Human Factors by mastering the knowledge and skills necessary to support organizational and individual occupant performance, provide a quality workplace environment and implement practices that support the demand organization’s performance.
Agenda
Occupancy and Human Factors in Facilities Management
- Creating a safe, healthy and productive workplace experience
- Developing a Successful Employee Experience
- Workplace Experience and organizational Culture
- Wellbeing in the Workplace
- Employee Experience
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Facilities, Estates, Workplace, and Office Managers
- Facilities and Workplace Coordinators, and Facilities Support Professionals
- Corporate Real Estate, Property, and Built Environment Professionals
- Health and Safety, Compliance, Governance, and Internal Audit Officers
- HR, Organisational Development, and Employee Experience Professionals
- Procurement, Vendor Management, and Contract Support Professionals in facilities
- Operations Managers and Service Delivery Professionals responsible for workplace performance
- Professionals preparing for IFMA CFM or similar facilities management credentials
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Appreciate the role of narratives in shaping organisations, in particular the frequent mis-alignment of the FM and the human ecology of organisations.
- Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context.
- Create processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.
- Demonstrate skills to develop strategic plans aligned with organizational goals and objectives.
- Undertake reflective exploration of your own role and the role of Facilities / Workplace Manager in the change process and to understand the consequences of leadership on the dynamics of emergent relationships.
Course dates
Oct 7, 2026
