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Key details

Mode of delivery: Classroom-based

Course code: FM11A

Duration: 1 day

Fee: £925.00 + VAT

CPD Hours: 6

Course Overview

The goal of the communications module is to review, discuss, and explain the fundamental knowledge and skills a facilities and workplace manager needs to be an effective and efficient communicator. This applies to formal and informal interaction. This course will enable the learners to prepare and deliver messages to achieve successful business outcomes.

Agenda

Communication Fundamentals

Understanding Workplace and Facilities Management
Stakeholder Expectations and Facility Management Communication Plans
Business Communications that Achieve Results

Course Review

Summary and recap of key learning objectives
Action Planning

Target Audience

This course is suitable for:

Facilities, Estates, Workplace, and Office Managers
Facilities and Workplace Coordinators, and Facilities Support Professionals
Corporate Real Estate, Property, and Built Environment Professionals
Health and Safety, Compliance, Governance, and Internal Audit Officers
HR, Organisational Development, and Employee Experience Professionals
Procurement, Vendor Management, and Contract Support Professionals in facilities
Operations Managers and Service Delivery Professionals responsible for workplace performance
Professionals preparing for IFMA CFM or similar facilities management credentials

Learning Outcomes

By the end of this course, you will be able to implement a successful strategy that enables you to:

Appreciate the role of narratives in shaping organisations, in particular the frequent misalignment of the FM and the human ecology of organisations.
Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context.
Create processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.