Key details
Mode of delivery: Online Course
Course code: FM19BO
Duration: 10 days
Fee: £6,628.00 + VAT
CPD Hours: 60
Course Overview
This intensive course provides participants with a practical framework for improving operational efficiency, mitigating risks, and making data-driven decisions. Focused on day-to-day operations management, this course equips professionals with the skills and tools needed to optimize processes, implement performance controls, and ensure operational resilience. Participants will explore core principles of operations management, including process optimization, resource planning, risk assessment, and continuous improvement techniques. Through interactive discussions and real-world case studies, attendees will learn how to enhance efficiency, reduce waste, and strengthen operational governance within their organisations.
With the rapid rate of change, the scope of technologies that a Facilities Manager is required to support is constantly evolving and growing in complexity. This course is redesigned to equip learners with advanced concepts and ideas that become the norm in modern world of work. Participants will learn tactical and strategic approaches to ensure compliance, provide opportunities for the organisation to adopt new ways of using built environments and identify other creative ways to reduce operational occupancy cost, to maintain appropriate and productive working environment standards. This newly crafted programme will guide Facilities & Workplace professionals in helping them to facilitate solutions and adaptations to their clients’-built environments with a focus on the fundamentals including Communication, Leadership & Culture in the workplace.
Day — 1 Foundations of Operational Efficiency
- Foundations of Operations Management
- Aligning Operational Processes with Business Goals
- Key Principles of Resource Planning
- Integrating People, Systems & Processes for Operational Success
Day — 2 Risk Management and Performance Optimization
- Performance Optimization and Risk Management
- Identifying, Assessing, and Mitigating Operational Risks
- Implementing Effective Operational Controls
- Continuous Improvement Methodologies (Lean, Six Sigma)
Day — 3 Building Agile and Resilient Operations
- Agility and Adaptability in Operations
- Creating Operational Efficiency in a Dynamic Environment
- Managing Unexpected Disruptions and Adjusting Resources
- Case Study: Adapting Operations in a Changing Business Landscape
Day — 4 Data-Driven Operations and Governance
- Data-Driven Operations and Governance
- Creating and Utilizing Key Operational Reports
- Ensuring Effective Communication through Management Information (MI)
- Supporting Operational Decision-Making with Real-Time Insights
Day — 5 Weekly Review
- Summary and recap of key learning objectives
- Action Planning
Day — 6 Communication Fundamentals
- Understanding Workplace and Facilities Management
- Stakeholder Expectations and Facility Management Communication Plans
- Business Communications that Achieve Results
Day — 7 Leadership Strategy and Change in the Workplace and Facilities Management
- Finance & Business in the Facility organisation
- Fundamentals of Leadership & change in the workplace
- Procurement and Contract Management for the Workplace and Facilities Management
Day — 8 Occupancy & Human Factors in the Facilities Management
- Creating a safe, healthy and productive workplace experience
- Developing a Successful Employee Experience
- Workplace Experience & organisational Culture
- Wellbeing in the Workplace
- Employee Experience
Day — 9 Occupational Health & Safety at Wellbeing at Workplace
- Legal Requirement For Health & Safety
- Role and Responsibilities of Facilities Managers to the organisation
- Health and Safety Management Systems
- Communication and Training for Health and Safety
- Promoting a Positive Health and Safety Culture
Day — 10 Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Six (6) x hour-long Executive Coaching sessions at monthly intervals following Course Completion
- Senior Executives with responsibility for business and operational strategy
- Chief Operating Officers (COOs) overseeing organisational efficiency and execution
- Heads of Operations leading process improvement and business performance
- Operations Managers managing daily execution, process optimization, and risk mitigation
- Strategy Directors aligning operational processes with long-term business goals
- Facilities & Estate Managers
- Office Managers & Workplace Managers
- Specialist facilities managers and those at middle or senior management levels responsible for complex functions.
- Corporate Real Estate professional managing in-house or outsourced day-to-day operations.
- Office Managers in facilities or workplace management sectors, or those in related support services/trades, aiming to elevate their skills
- Risk and Compliance Managers ensuring regulatory compliance in operations and facilities management
- Internal Audit & Governance officers
- Health & Safety Practitioners
- Mid-to senior-level workplace experience professionals looking to master the FM competencies.
- Global FM Professionals looking to pass IFMA CFM certification exam and earn the CFM credential.
- Professionals working in the Built-Environment industry and have job functions overlooking FM related aspects.
- Process Improvement Specialists optimizing workflows for efficiency and cost reduction
- Digital Transformation Managers leveraging technology to enhance operational performance
- Quality Assurance Managers maintaining operational standards and continuous improvement
- Data Analysts and Business Intelligence Professionals supporting operations with data-driven insights
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Understand the role of operations management in achieving business goals.
- Learn how to align operational processes with overall business strategy.
- Apply key principles of resource planning for operational efficiency.
- Integrate people, systems, and processes for improved operational success.
- Maintain and improve operational quality standards.
- Identify, assess, and mitigate operational risks effectively.
- Implement operational controls to enhance efficiency and governance.
- Apply continuous improvement methodologies such as Lean and Six Sigma.
- Develop strategies for building process capacity and flexibility.
- Optimize operational efficiency in a dynamic business environment.
- Learn how to manage unexpected disruptions and adjust resources.
- Analyse real-world case studies to improve operational adaptability.
- Utilize technology to support data-driven decision-making in operations.
- Create and interpret key operational reports for better insights.
- Ensure effective communication through management information systems.
- Use real-time data to support decision-making and continuous improvement.
- Explain the core functions and strategic importance of workplace and facilities management in supporting business operations.
- Develop strategies to engage and collaborate with diverse stakeholders, including executives, employees, and vendors
- Building a successful communication strategy that aligns the total workplace experience with strategic business drivers.
- Understand financial principles and business practices essential for effective facilities management, including budgeting, cost control, and value creation.
- Apply leadership strategies to drive change, improve team performance, and manage workplace transformation initiatives effectively.
- Demonstrate the ability to manage procurement processes and vendor relationships and ensure compliance and performance through effective contract administration.
- Appreciate the role of narratives in shaping organisations, in particular the frequent mis-alignment of the FM and the human ecology of organisations.
- Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context
- Creating processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.
- Demonstrate skills to develop strategic plans aligned with organisational goals and objectives
- Undertake reflective exploration of your own role and the role of Facilities/ Workplace Manager in the change process and to understand the consequences of leadership on the dynamics of emergent relationships.
- Understands the legal requirements related to health and safety
- Identify workplace hazards and conduct comprehensive risk assessments.
- Implement appropriate control measures to mitigate health and safety risks.
- Effectively communicate health and safety information to employees, management, and stakeholders.
- Raising the Bar: From Operational Excellence to Strategic Impact in FM
Course dates
26th January - 6th February
26th May - 5th June
28th September - 9th October
Documents
There are no documents for this course.