Key details
Mode of delivery: Online Course
Course code: QM11AO
Duration: 1 day
Fee: £740.00 + VAT
CPD Hours: 6
Course Overview
This course provides a foundational understanding of Total Quality Management (TQM) principles and explores the critical differences between leadership and management in the context of quality. Participants will learn how to foster a culture of quality within their organisations, driving continuous improvement and aligning quality initiatives with strategic goals.
Agenda
Quality Management and Leadership
- Foundation of Total Quality Management
- Leadership vs. Management in Quality
- Building a Quality-Focused Culture
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Quality Officers and Coordinators, Quality Assurance and Control Professionals
- Operations, Production, Manufacturing, and Service Delivery Managers
- Process Improvement Officers, Continuous Improvement Practitioners, and Lean or TQM Beginners
- ISO, Internal Audit, Compliance, and Governance Officers
- Supply Chain, Procurement, and Supplier Quality Professionals
- Project and Programme Managers, and Technical Leads involved in quality delivery
- Engineers, Supervisors, and Department Coordinators supporting quality systems
- HR, Organisational Development, Public Sector, and NGO Professionals involved in quality culture
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Understand the principles and history of Total Quality Management (TQM).
- Differentiate between leadership and management functions in the context of quality.
- Evaluate how leadership style influences organisational quality culture and supports continuous improvement.
Course dates
Jul 27, 2026
Nov 16, 2026
