Key details
Mode of delivery: Classroom-based
Course code: QM11B
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
This course explores the broader organisational environment that shapes quality management practices. Participants will examine how internal and external factors influence quality outcomes, and learn to assess stakeholder expectations to align quality initiatives with organisational objectives and performance goals.
Agenda
Quality Management Environment
- Understanding Organisational Context
- Internal and External Quality Drivers
- Stakeholder Expectations and Quality
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Quality Officers and Coordinators, Quality Assurance and Control Professionals
- Operations, Production, Manufacturing, and Service Delivery Managers
- Process Improvement Officers, Continuous Improvement Practitioners, and Lean or TQM Beginners
- ISO, Internal Audit, Compliance, and Governance Officers
- Supply Chain, Procurement, and Supplier Quality Professionals
- Project and Programme Managers, and Technical Leads involved in quality delivery
- Engineers, Supervisors, and Department Coordinators supporting quality systems
- HR, Organisational Development, Public Sector, and NGO Professionals involved in quality culture
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Analyse how organisational structure, culture, and maturity affect quality strategy.
- Identify key internal and external factors driving quality management
- Evaluate stakeholder roles and expectations in quality planning and delivery.
Course dates
Jul 28, 2026
Nov 17, 2026
