Key details
Mode of delivery: Online Course
Course code: PA15O
Duration: 5 days
Fee: £3,636.00 + VAT
CPD Hours: 30
Course Overview
This course is designed to enable executive personal assistants and other office administrative professionals to realize their value and pivotal role in the organisation. This comprehensive five-day programme integrates cutting-edge approaches to strategic thinking, authentic leadership, and emotional intelligence to develop well-rounded leaders equipped for today’s complex business environment. Through interactive sessions, self-assessment tools, and practical applications, participants will build a personalized leadership toolkit that enhances decision-making, team performance, and organisational success.
Agenda
Day — 1 Fundamentals of Modern Corporate Behaviour
- A modern definition of the EA & Executive Support
- Mastering Leadership, Management and Business Strategy
- The Importance of Executive Presence and Emotional Intelligence
Day — 2 Mastering Leadership, Management and Business Strategy
- Developing a Relationship of Trust with & Representing Your Manager
- Understanding Management & Leadership Styles
- Effective Communication, Internal Customer Service & Conflict Management
Day — 3 Overcoming challenges in Managing Time, Task & Work Planning Effectiveness Protocol, Etiquette and Emotional Intelligence
- Time Optimization and Task Management
- Mastering Minute-Taking and Business Report Writing
- Presentation Skills & Customer Service
Day — 4 Principles of Project Management as an Executive Partner
- Project alignment with strategy and organisational goals
- Implementing effective project methodologies and governance
- Controlling the project, including status meetings and issues management
Day — 5 Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Three (3) x hour-long Executive Coaching sessions at monthly intervals following Course Completion
Target Audience
- Executive Assistants, Personal Assistants and Administrative Specialists
- Professional individuals in executive management roles
- Business Support Managers and Directors for CEO Offices
- Administrative Business Support Leaders and Head of Administration
- Executive Business Partners, Administrative Business Partners and Secretarial Officers
- Individuals transitioning into an Executive Assistant role from Office/Workplace Manager roles
- Experienced Executive Assistants and Personal Assistants looking to refresh their skills
- Professionals seeking career advancement in administrative support
- Individuals aiming to work with C-suite executive
Learning Outcomes
- Explore the characteristics of today’s global business environment and understanding the role of the Executive Personal Assistant (EPA) in a global economy. Why is the EPA more relevant than ever before?
- Understand the flow from Strategy and Change to Operations for commercial awareness and strategic thinking
- Develop enhanced skills to become a true ‘Strategic Partner’ to an executive with a deep understanding of the business and their executives’ role & responsibilities.
- Evaluate traditional and contemporary leadership styles, experimenting with different approaches to determine their situational effectiveness and alignment with personal strengths.
- Distinguish the complementary roles of leadership and management, identifying when each approach is optimal for driving team performance and organisational outcomes
- Develop your ability to influence your internal customers and develop an effective communication strategy with Executives, Heads of Departments, Senior Managers, External Contacts
- Become influential and resilient and uphold highest professional standards at work
- Differentiate and define various types of problems and determine the appropriate prioritization techniques to evaluate solutions and apply creative thinking techniques
- Explore most up-to-date techniques to achievie successful business outcomes through Planning, Prioritizing and Delegation using agile technologies
- Develop critical thinking and problem solving skills for effective presentation to C-suite Executives
- Gain in-depth skillset to manage and oversee projects and events on behalf of your Executive
- Develop a diverse set of skills and competencies to think strategically in relation to your Executive’s business challenges and how you can support them
- Implement comprehensive tracking systems that integrate structured reporting, KPI monitoring, and proactive issues management processes — enabling EAs to identify variances early, facilitate data-driven decision-making in status meetings, escalate concerns through appropriate channels, and develop effective resolution strategies that maintain project momentum while minimizing risk to timeline, budget, and deliverable quality