Key details
Mode of delivery: Online Course
Course code: PA11BO
Duration: 1 day
Fee: £732.00 + VAT
CPD Hours: 6
Course Overview
This programme focuses on mastering leadership, management, and business strategy. It includes developing trust and relationships with managers, understanding various leadership styles, and enhancing effective communication, customer service, and conflict management skills to succeed in senior roles.
Agenda
Mastering Leadership, Management and Business Strategy
- Developing a Relationship of Trust with & Representing Your Manager
- Understanding Management & Leadership Styles
- Effective Communication, Internal Customer Service & Conflict Management
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
- Executive Assistants, Personal Assistants and Administrative Specialists
- Professional individuals in executive management roles
- Business Support Managers and Directors for CEO Offices
- Administrative Business Support Leaders and Head of Administration
- Executive Business Partners, Administrative Business Partners and Secretarial Officers
- Individuals transitioning into an Executive Assistant role from Office/Workplace Manager roles
- Experienced Executive Assistants and Personal Assistants looking to refresh their skills
- Professionals seeking career advancement in administrative support
- Individuals aiming to work with C-suite executive
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Evaluate traditional and contemporary leadership styles, experimenting with different approaches to determine their situational effectiveness and alignment with personal strengths.
- Distinguish the complementary roles of leadership and management, identifying when each approach is optimal for driving team performance and organisational outcomes
- Develop your ability to influence your internal customers and develop an effective communication strategy with Executives, Heads of Departments, Senior Managers, External Contacts
Course dates
28th April
2nd September
15th December