Key details
Mode of delivery: Classroom-based
Course code: HR21D
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
During this interactive training course, we examine your organisation’s performance management strategy and discuss improvements. Given that many organisations are constantly striving to improve performance, this topic is crucial for HR professionals to understand.
Agenda
Advanced Emotional Intelligence
- Emotional Intelligence
- Empathy and Resilience
- Practical EI Applications
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- HR Managers and Business Partners, and People Operations Managers
- Talent Managers, Performance Management Professionals, and Employee Relations Managers
- Learning and Development Managers, Organisational Development Professionals, and Workforce Planning Managers
- Change, Culture, and Engagement Managers, and Transformation Project Leads
- Line, Department, and Business Unit Managers involved in performance and change
- Public Sector and NGO HR Managers, and Non-Profit HR Leaders
- Coaching Professionals, HR Consultants, and Future Senior HR Leaders
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Explain advanced emotional intelligence concepts and their practical applications.
- Demonstrate the connection between empathy and resilience in leadership.
- Apply emotional intelligence techniques to resolve workplace conflict.
- Develop effective talent acquisition strategies to attract top talent.
Course dates
Jul 6, 2026
Oct 26, 2026
