Key details
Mode of delivery: Online Course
Course code: QM13AO
Duration: 3 days
Fee: £2,204.00 + VAT
CPD Hours: 18
Course Overview
This course provides a comprehensive overview of quality management and leadership, beginning with the fundamentals of Total Quality Management (TQM) and the distinction between leadership and management in driving quality. Attendees will learn how to cultivate a quality-focused organisational culture. The programme then explores the context of quality management within an organisation, including internal and external drivers, and stakeholder expectations. The course concludes with an in-depth look at the core principles of TQM, the structure and requirements of ISO 9001, and guidance on implementing effective quality management systems to ensure continuous improvement and compliance.
Agenda
Day — 1 Quality Management and Leadership
- Foundation of Total Quality Management
- Leadership vs. Management in Quality
- Building a Quality-Focused Culture
Day — 2 Quality Management Environment
- Understanding Organisational Context
- Internal and External Quality Drivers
- Stakeholder Expectations and Quality
Day — 3 TQM and ISO 9001
- Core Principles of Total Quality Management
- ISO 9001 Structure and Requirements
- Implementing Quality Management Systems
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Quality Officers and Coordinators, Quality Assurance and Control Professionals
- Operations, Production, Manufacturing, and Service Delivery Managers
- Process Improvement Officers, Continuous Improvement Practitioners, and Lean or TQM Beginners
- ISO, Internal Audit, Compliance, and Governance Officers
- Supply Chain, Procurement, and Supplier Quality Professionals
- Project and Programme Managers, and Technical Leads involved in quality delivery
- Engineers, Supervisors, and Department Coordinators supporting quality systems
- HR, Organisational Development, Public Sector, and NGO Professionals involved in quality culture
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Understand the principles and history of Total Quality Management (TQM)
- Differentiate between leadership and management functions in the context of quality.
- Evaluate how leadership style influences organisational quality culture and supports continuous improvement.
- Analyse how organisational structure, culture, and maturity affect quality strategy.
- Identify key internal and external factors driving quality management
- Evaluate stakeholder roles and expectations in quality planning and delivery.
- Apply the principles of TQM to real-world organisational settings.
- Interpret the key clauses of ISO 9001 and their practical application.
- Assess implementation challenges and benefits of ISO 9001.
