Key details
Mode of delivery: Online Course
Course code: MS11DO
Duration: 1 day
Fee: £732.00 + VAT
CPD Hours: 6
Course Overview
This course strengthens core communication and interpersonal skills essential for effective leadership. Participants will refine their ability to communicate with clarity, empathy, and influence, with a focus on active listening and adapting to diverse, cross-cultural contexts.
Agenda
Communication Mastery and Interpersonal Skills
- Communication and Interpersonal Skills Masterclass.
- Active Listening and Empathetic Communication.
- Cross cultural communication.
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Mid-Level Managers, Experienced Supervisors, and Experienced Team Leaders
- Department, Functional, Business Unit, and People Managers
- Operations, Project, Office, and Performance Managers
- Customer Service, Sales, Technical, and Service Managers
- HR and Learning and Development Managers, and Employee Development Professionals
- Public Sector, NGO, and Non-Profit Managers
- Management Consultants and Professionals preparing for senior management roles
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Enhance communication skills through understanding cues and language.
- Improve active listening.
- Understand and apply cross cultural communication.
Course dates
Sep 21, 2026
