Key details
Mode of delivery: Classroom-based
Course code: QM19
Duration: 10 days
Fee: £8,325.00 + VAT
CPD Hours: 60
Course Overview
This course covers essential aspects of quality management, including the fundamentals of Total Quality Management (TQM), leadership, and creating a quality-focused culture. It explores how organisational context, internal and external drivers, and stakeholder expectations influence quality. The programme also delves into ISO 9001 standards, quality as a competitive advantage, and key metrics. Additionally, it introduces advanced improvement tools like Six Sigma, DMAIC, Lean, and Kaizen, along with techniques to capture customer voice and manage change effectively. The course concludes with a review to reinforce key concepts and practical application.
Agenda
Day — 1 Quality Management and Leadership
- Foundation of Total Quality Management
- Leadership vs. Management in Quality
- Building a Quality-Focused Culture
Day — 2 Quality Management Environment
- Understanding Organisational Context
- Internal and External Quality Drivers
- Stakeholder Expectations and Quality
Day — 3 TQM and ISO 9001
- Core Principles of Total Quality Management
- ISO 9001 Structure and Requirements
- Implementing Quality Management Systems
Day — 4 Strategic Impact of Quality
- Quality as a Competitive Advantage
- Aligning Quality with Business Objectives
- Quality Metrics and KPIs
Day — 5 Weekly Review
- Summary and recap of key learning objectives
- Action Planning
Day — 6 Six Sigma and DMAIC
- Introduction to Six Sigma
- The DMAIC Methodology
- Tools for Data-Driven Quality Improvement
Day — 7 Lean and Continuous Improvement
- Principles of Lean Thinking
- Continuous Improvement Frameworks (Kaizen)
- Value Stream Mapping
Day — 8 QFD and Voice of the Customer
- Quality Function Deployment (QFD) Explained
- Gathering and Interpreting Customer Voice
- House of Quality
Day — 9 Project and Change Management for Quality
- Managing Quality-Focused Projects
- Change Management Models (e.g., Kotter, ADKAR)
- Overcoming Resistance to Change
Day — 10 Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Six (6) x hour-long Executive Coaching sessions at monthly intervals following Course Completion
Target Audience
- Quality Managers and Assurance Professionals
- Operations and Production Managers
- Process Improvement Specialists
- Project and Programme Managers
- Middle to Senior Managers driving strategic change.
- ISO/Internal Auditors and Compliance Officers
- Supply Chain and Procurement Professionals
- Engineers and Technical Leads involved in quality systems.
- HR and Organisational Development Personnel
- Professionals preparing for Six Sigma, Lean, or TQM certifications.
- Executives seeking to embed quality into business strategy.
- Consultants advising on quality, process, or change management.
Learning Outcomes
- Understand the principles and history of Total Quality Management (TQM)
- Differentiate between leadership and management functions in the context of quality.
- Evaluate how leadership style influences organisational quality culture and supports continuous improvement.
- Analyse how organisational structure, culture, and maturity affect quality strategy.
- Identify key internal and external factors driving quality management
- Evaluate stakeholder roles and expectations in quality planning and delivery.
- Apply the principles of TQM to real-world organisational settings.
- Interpret the key clauses of ISO 9001 and their practical application.
- Assess implementation challenges and benefits of ISO 9001.
- Evaluate how quality strategy supports organisational performance and differentiation.
- Develop approaches to integrate quality into strategic planning and ensure alignment with overall business goals.
- Analyse quality performance indicators and their use in continuous improvement.
- Understand Six Sigma philosophy and its role in quality improvement.
- Apply the Define, Measure, Analyse, Improve, Control (DMAIC) process.
- Use statistical tools to analyse process variation and identify root causes.
- I dentify and eliminate waste using Lean principles.
- Integrate continuous improvement into operational processes.
- Use value stream maps to visualize and optimise process flow, identify inefficiencies, and support Lean improvement initiatives.
- Translate customer needs into design and process requirements.
- Use tools to capture and prioritise the voice of the customer (VoC)
- Construct and analyse a basic House of Quality matrix.
- Apply project management principles to quality initiatives
- Understand the psychology and process of quality-led change.
- Develop strategies to lead and sustain change in quality environments by addressing barriers, building engagement, and fostering a culture of continuous improvement.
