Key details
Mode of delivery: Classroom-based
Course code: QM11C
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
This course provides a practical foundation in Total Quality Management (TQM) principles and the ISO 9001 quality standard. Participants will explore core TQM concepts, gain insight into the structure and key clauses of ISO 9001, and learn how to effectively implement quality management systems to drive continuous improvement and compliance within their organisations.
Agenda
TQM and ISO 9001
- Core Principles of Total Quality Management
- ISO 9001 Structure and Requirements
- Implementing Quality Management Systems
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Quality Managers and Assurance Professionals
- Operations and Production Managers
- Process Improvement Specialists
- Project and Programme Managers
- Middle to Senior Managers driving strategic change.
- ISO/Internal Auditors and Compliance Officers
- Supply Chain and Procurement Professionals
- Engineers and Technical Leads involved in quality systems.
- HR and Organisational Development Personnel
- Professionals preparing for Six Sigma, Lean, or TQM certifications.
- Executives seeking to embed quality into business strategy.
- Consultants advising on quality, process, or change management.
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Apply the principles of TQM to real-world organisational settings.
- Interpret the key clauses of ISO 9001 and their practical application.
- Assess implementation challenges and benefits of ISO 9001.
Course dates
Mar 25, 2026
Jul 29, 2026
Nov 18, 2026
