Key details
Mode of delivery: Classroom-based
Course code: QM11A
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
This course provides a foundational understanding of Total Quality Management (TQM) principles and explores the critical differences between leadership and management in the context of quality. Participants will learn how to foster a culture of quality within their organisations, driving continuous improvement and aligning quality initiatives with strategic goals.
Agenda
Quality Management and Leadership
- Foundation of Total Quality Management
- Leadership vs. Management in Quality
- Building a Quality-Focused Culture
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Quality Managers and Assurance Professionals
- Operations and Production Managers
- Process Improvement Specialists
- Project and Programme Managers
- Middle to Senior Managers driving strategic change.
- ISO/Internal Auditors and Compliance Officers
- Supply Chain and Procurement Professionals
- Engineers and Technical Leads involved in quality systems.
- HR and Organisational Development Personnel
- Professionals preparing for Six Sigma, Lean, or TQM certifications.
- Executives seeking to embed quality into business strategy.
- Consultants advising on quality, process, or change management.
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Understand the principles and history of Total Quality Management (TQM)
- Differentiate between leadership and management functions in the context of quality.
- Evaluate how leadership style influences organisational quality culture and supports continuous improvement.
Course dates
Mar 23, 2026
Jul 27, 2026
Nov 16, 2026
