Key details
Mode of delivery: Online Course
Course code: QM101AXO
Duration: 3 days
Fee: £1,796.00 + VAT
CPD Hours: 18
Course Overview
By attending this training workshop you will get a broad overview of the key elements of quality management. Effective quality management programmes in organizations start with its leadership. This training workshop explains the importance of the leaders role in quality management and will help to develop the skills needed to deliver an effective quality management programme.
You will also be able to identify the extent of the quality management development in your organization and set a target for where you will ultimately want your organization to be.
Agenda
Understanding Quality
- Management and quality
- The price of quality
- People, processes and systems
- The Total Quality Management philosophy
Quality Management Leadership
- Leadership The of foundation of TQM
- quality Leadership roles and responsibilities
- quality Management vs quality Leadership
- Operational Leadership vs strategic Leadership
The Six-level Model of TQM Adoption
- Level 1 – Uncommitted
- Level 2 – Drifters
- Level 3 – Tool-pushers
- Level 4 – Improvers
- Level 5 – Award-winners
- Level 6 – World-class
Target Audience
This training workshop is suitable for:
- Operations directors
- Heads maintenance and operations management.
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
Learning Outcomes
By attending this training workshop, you will:
- Develop a comprehensive appreciation of the role of quality in successful organizations.
- Understand the importance of leadership in achieving world-class quality standards.
- Evaluate the different levels of quality in your organization.
- Appreciate the skills need to manage environmental.
Course dates
7th April - 9th April
28th July - 30th July
17th November - 19th November