Key details
Mode of delivery: Online Course
Course code: PS103AXO
Duration: 3 days
Fee: £1,796.00 + VAT
CPD Hours: 18
Course Overview
By attending this training workshop, you will explore the role that is required of end-to-end service managers in a public authority. You will:
- Understand how public services contribute to broader community objectives of Improving Public Health and Well-Being.
- Be able to successfully lead the whole service and deliver its outcomes.
- Be able to ensure the workforce is making an effective contribution to service delivery.
Improving Public Health and Wellbeing
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Managing a Public Service end-to-end
- Defining ‘end-to-end’ management
- Process Mapping
- Service-level Performance Management
- Leading the Management team: internal and outsourced
Public Sector – Managing People
- Defining “human capacity”
- Ensuring all elements of the service have the right people with the right skills, qualifications and behaviours at all times
- Leadership Models and Styles
- Motivation and Reward in the Public Sector
This training workshop is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.
Upon completion of this training workshop, you will be able to:
- Focus on ensuring that all service elements are fit for purpose in the current and medium term.
- Keep an overview of service delivery.
- Understand when and how to ‘intervene’ in operations.
- Manage the finances of an end-to-end service.
Course dates
2nd December - 4th December
20th January - 22nd January
19th May - 21st May
15th September - 17th September
Documents
There are no documents for this course.