Key details
Mode of delivery: Classroom-based
Course code: PS103A
Duration: 5 days
Fee: £3,735.00 + VAT
CPD Hours: 30
Course Overview
By attending this course, you will explore the role that is required of end-to-end service managers in a public authority. You will:
- Understand how public services contribute to broader community objectives of Improving Public Health and Well-Being.
- Be able to successfully lead the whole service and deliver its outcomes.
- Be able to ensure the workforce is making an effective contribution to service delivery.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Improving Public Health and Wellbeing
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Managing a Public Service end-to-end
- Defining ‘end-to-end’ management
- Process Mapping
- Service-level Performance Management
- Leading the Management team: internal and outsourced
Public Sector – Managing People
- Defining “human capacity”
- Ensuring all elements of the service have the right people with the right skills, qualifications and behaviours at all times
- Leadership Models and Styles
- Motivation and Reward in the Public Sector
Risk Management
- Financial Risks
- People Risks
- Operational Risks
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.
Learning Outcomes
Upon completion of this course, you will be able to:
- Focus on ensuring that all service elements are fit for purpose in the current and medium term.
- Keep an overview of service delivery.
- Understand when and how to ‘intervene’ in operations.
- Manage the finances of an end-to-end service.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
