Key details
Mode of delivery: Classroom-based
Course code: OM19B
Duration: 10 days
Fee: £8,365.00 + VAT
CPD Hours: 60
Course Overview
This advanced course focuses on supply chain management, digital transformation, and governance as key components of modern operations strategy. Participants will learn how to optimise supply chains, integrate sustainability, leverage technology, and ensure regulatory compliance to maintain competitive advantage. The course explores supply chain agility, risk management, and sustainability principles, helping professionals build resilient and responsible supply networks. It also covers the role of automation, AI, and data analytics in operations, providing insights into how organisations use digital transformation to drive efficiency and innovation.
This course also provides an overview of quality management, focusing on the fundamentals of Total Quality Management (TQM), leadership’s role in driving quality, and building a culture focused on excellence. It covers understanding the organisational context, key drivers of quality, and stakeholder expectations. The programme also explores ISO 9001 standards, how quality can be used as a competitive advantage, and aligning quality initiatives with business goals through key metrics and KPIs. The course concludes with a review to reinforce learning and practical application.
Agenda
Day — 1 Strategic Execution and Stakeholder Alignment in Operations
- Execution and Stakeholder Management
- Leading Change in Operations Strategy Implementation
- Ensuring Buy-in from Key Stakeholders
Day — 2 Sustainable and Agile Supply Chain Management
- Supply Chain and Sustainability
- Implementing Sustainable and Resilient Operations
- Using Technology to Enhance Supply Chain Performance
Day — 3 Digital Transformation and Technology in Operations
- Digital Transformation and Analytics
- Using Data Analytics to Drive Strategic Decision-Making
- Case Study: Digital Operations Strategy
Day — 4 Governance, Compliance, and Ethical Leadership in Operations
- Compliance and Governance in Operations Strategy
- Ensuring Regulatory Compliance
- Ethical and Sustainable Operations Strategy
Day — 5 Weekly Review
- Summary and recap of key learning objectives
- Action Planning
Day — 6 Quality Management & Leadership
- Foundation of Total Quality Management
- Leadership vs. Management in Quality
- Building a Quality-Focused Culture
Day — 7 Quality Management Environment
- Understanding Organisational Context
- Internal and External Quality Drivers
- Stakeholder Expectations and Quality
Day — 8 TQM & ISO 9001
- Core Principles of Total Quality Management
- ISO 9001 Structure and Requirements
- Implementing Quality Management Systems
Day — 9 Strategic Impact of Quality
- Quality as a Competitive Advantage
- Aligning Quality with Business Objectives
- Quality Metrics and KPIs
Day — 10 Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Six (6) x hour-long Executive Coaching sessions at monthly intervals following Course Completion
Target Audience
This course is suitable for:
- Senior Executives with responsibility for business and operational strategy.
- Chief Operating Officers (COOs) overseeing organisational efficiency and execution.
- Heads of Operations leading process improvement and business performance.
- Operations Managers managing daily execution, process optimisation, and risk mitigation.
- Strategy Directors aligning operational processes with long-term business goals.
- Supply Chain Directors ensuring agility, resilience, and efficiency in supply chain networks.
- Procurement Managers integrating supply chain sustainability and governance.
- Project Managers handling strategic initiatives within operations and logistics.
- Business Transformation Leaders implementing change and digital innovation in operations.
- Process Improvement Specialists optimising workflows for efficiency and cost reduction.
- Risk and Compliance Managers ensuring regulatory compliance in operations and supply chains.
- Digital Transformation Managers leveraging technology to enhance operational performance.
- Industrial Engineers designing efficient operational workflows and process systems.
- Quality Assurance Managers maintaining operational standards and continuous improvement.
- Data Analysts and Business Intelligence Professionals supporting operations with data-driven insights.
- Middle to senior managers driving strategic change.
- HR and Organisational Development personnel
- Professionals preparing for Six Sigma, Lean, or TQM certifications.
- Executives seeking to embed quality into business strategy.
- Consultants advising on quality, process, or change management.
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Learn how to bridge the gap between strategy and execution.
- Develop leadership skills to drive strategic change in operations.
- Apply stakeholder engagement techniques for successful strategy execution.
- Design and manage an agile supply chain for operational success.
- Implement sustainable and resilient operations frameworks.
- utilise technology to enhance supply chain performance.
- Explore how automation and AI contribute to operational excellence.
- Apply data analytics to drive strategic decision-making.
- Learn from case studies on digital transformation in operations.
- Develop strategies for managing global operational challenges.
- Ensure compliance with regulatory and industry standards in operations strategy.
- Integrate ethical and sustainable practices into strategic operations.
- Understand the principles and history of Total Quality Management (TQM)
- Differentiate between leadership and management functions in the context of quality.
- Evaluate how leadership style influences organisational quality culture and supports continuous improvement.
- Analyse how organisational structure, culture, and maturity affect quality strategy.
- Identify key internal and external factors driving quality management
- Evaluate stakeholder roles and expectations in quality planning and delivery.
- Apply the principles of TQM to real-world organisational settings.
- Interpret the key clauses of ISO 9001 and their practical application.
- Assess implementation challenges and benefits of ISO 9001.
- Evaluate how quality strategy supports organisational performance and differentiation.
- Develop approaches to integrate quality into strategic planning and ensure alignment with overall business goals.
- Analyse quality performance indicators and their use in continuous improvement.
Course dates
16th March - 27th March
20th July - 31st July
9th November - 20th November