Advanced Facilities Management (2-weeks) online course

Learning Outcomes

• Explain the core functions and strategic importance of workplace and facilities management in supporting business operations.
• Develop strategies to engage and collaborate with diverse stakeholders, including executives, employees, and vendors.
• Build a successful communication strategy that aligns the total workplace experience with strategic business drivers.
• Understand financial principles and business practices essential for effective facilities management, including budgeting, cost control, and value creation.
• Apply leadership strategies to drive change, improve team performance, and manage workplace transformation initiatives effectively.
• Demonstrate the ability to manage procurement processes and vendor relationships and ensure compliance and performance through effective contract administration.
• Appreciate the role of narratives in shaping organisations, in particular the frequent misalignment of the FM and the human ecology of organisations.
• Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context.
• Create processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.
• Demonstrate skills to develop strategic plans aligned with organizational goals and objectives.
• Undertake reflective exploration of your own role and the role of Facilities/ Workplace Manager in the change process and to understand the consequences of leadership on the dynamics of emergent relationships.
• Understands the legal requirements related to health & safety.
• Identify workplace hazards and conduct comprehensive risk assessments.
• Implement appropriate control measures to mitigate health & safety risks.
• Effectively communicate health & safety information to employees, management, and stakeholders.
• Raise the Bar: From Operational Excellence to Strategic Impact in FM.
• Support financial policies and review capital, revenue and project budgets in a Facilities -Management context.
• Implement the principles of long-term budget planning and forecasting for the workplace and -Facilities Management.
• Use IT software for data collection, analysis and presentation of data.
• Explore trending PMS, CAFM and CMMS tools to manage facilities operations efficiently.
• Assess property value and make recommendations for acquisition or disposal.
• Evaluate lease administration processes and manage tenant and landlord relationships effectively.
• Integrate advanced facility technologies—including Building Information Modelling, imaging systems, geospatial mapping, automated data capture, communication infrastructure, and ICT management frameworks.
• Develop your management skills in the context of digital innovation and transformation projects.
• Assess tech needs and predict impact of new tech, as well as understand decision-making surrounding tech upkeep and replacement.
• Identify and apply industry quality standards to facilities management processes.
• Implement continuous improvement methodologies (e.g., Lean, Agile, Six Sigma) to enhance service quality.
• Apply problem-solving techniques and design thinking principles to analyse case studies to develop and monitor performance metrics to ensure quality standards are met.