Key details
Mode of delivery: Classroom-based
Course code: FM11A
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
The goal of the communications module is to review, discuss, and explain the fundamental knowledge and skills a facilities and workplace manager needs to be an effective and efficient communicator. This applies to formal and informal interaction. This course will enable the learners to prepare and deliver messages to achieve successful business outcomes.
Agenda
Communication Fundamentals
- Understanding Workplace and Facilities Management
- Stakeholder Expectations and Facility Management Communication Plans
- Business Communications that Achieve Results
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
- Facilities & Estate Managers
- Office Managers & Workplace Managers
- Specialist Facilities Managers and those at middle or senior management levels responsible for complex functions.
- Corporate Real Estate professional managing in-house or outsourced day-to-day operations.
- Office Managers in facilities or workplace management sectors, or those in related support services/trades, aiming to elevate their skills
- Internal Audit / Governance / Compliance officers
- Health & Safety Practitioners
- Mid-to senior-level workplace experience professionals looking to master the FM competencies.
- Global FM Professionals looking to pass the IFMA CFM certification exam and earn the CFM credential.
- Professionals working in the Built-Environment industry and have job functions overlooking FM related aspects.
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Appreciate the role of narratives in shaping organisations, in particular the frequent misalignment of the FM and the human ecology of organisations.
- Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context.
- Create processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.
Course dates
2nd February
1st June
5th October
