Performance Management

The ability to consistently understand and interpret performance metrics into insight is fundamental to fast-moving modern business. Moreover, managing performance diagnostics by undertaking the appropriate range of interventions are critical. By attending this Performance Management training course, you will learn the complete performance management process and tailor it to your organization’s needs.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Goal Setting and Personal Effectiveness

• SMART Objectives and Applied SWOT Model
• Self Assessment Audit
• Setting Agreeable Goals
• Achieving Measurable Targets

Conducting a Performance Appraisal

• SMART Objectives and Applied SWOT Model
• Self Assessment Audit
• Setting Agreeable Goals
• Achieving Measurable Targets

Coaching and Mentoring

• The History of Mentoring
• Coaching Skills
• The Coaching Spectrum
• Refining Talent Within the Organization

Performance Improvement Plans

• Personal Development Plans (PDP’s)
• Pathway to Recovery
• Raising Performance Standards

Course Review

• Summary and recap of key learning objectives
• Action Planning

This training course is suitable for:

• Senior and Mid-level Managers.
• Line Managers
• Operations Managers
• Heads of Departments
• Business Analysts

Upon completion of this course, you will be able to:

• Master the procedural aspect of goals-setting for employees for personal development and organizational goals.
• Design and lead the process for coaching and mentoring within the organization.
• Deliver KPI-led programmes and incentivise stakeholders to reach and surpass organizational goals.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.