Key details
Mode of delivery: Classroom-based
Course code: PCM21H
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
This session explores how to prevent and resolve contractual disputes effectively, covering the differences between claims and disputes, conflict resolution styles, and formal dispute resolution methods. Participants will learn to apply negotiation, mediation, adjudication, arbitration, and litigation strategies to resolve disputes efficiently.
Agenda
Avoiding and Resolving Disputes
- Claims and disputes – what’s the difference?
- Conflict resolution styles
- Methods of resolving disputes, including Settlement by negotiation, Mediation, Expert determination, Adjudication, Arbitration, Litigation
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Procurement managers and supply chain professionals responsible for contract strategy and risk assessment.
- Project managers who handle contract variations, delays, and performance issues.
- Legal and compliance professionals involved in contract review and risk mitigation.
- Contract and commercial managers who handle contract extensions, defects, contractor claims and disputes.
- Professionals in construction, oil and gas, energy, engineering, and manufacturing industries who manage contract performance.
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Distinguish between claims and disputes and assess common causes of contractual disputes.
- Evaluate different conflict resolution styles and their application in contract management.
- Compare and apply key dispute resolution methods, including negotiation, mediation, adjudication, arbitration, and litigation.
Course dates
Apr 21, 2026
Aug 25, 2026
Dec 8, 2026
