Key details
Mode of delivery: Classroom-based
Course code: MS15B
Duration: 5 days
Fee: £4,605.00 + VAT
CPD Hours: 30
Course Overview
This programme allows participants to delve deeper into each core skill area. Week one focuses on building a strong managerial foundation, covering professionalism, operational excellence, communication, and problem-solving. Week two transitions to advanced team dynamics, emotional intelligence, and strategic planning, including an introduction to AI integration.
Agenda
Day — 1 Communication Mastery and Interpersonal Skills
- Communication and Interpersonal Skills Masterclass.
- Active Listening and Empathetic Communication.
- Cross cultural communication.
Day — 2 Leading High-Performing Teams
- Creativity vs. Innovation: Advanced Concepts and Applications.
- Problems to Solutions
- Emotional Intelligence
Day — 3 Team Troubleshooting and Teambuilding
- Troubleshooting Team Issues: Identifying and Resolving Challenges.
- Creating Trust
- Managing team diversity.
Day — 4 Conflict Management and Resolution & Remote Teams
- Conflict Management: Handling Internal and External Conflicts.
- Arbitration and Mediation Skills
- Managing remote teams
Day — 5 Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Three (3) x hour-long Executive Coaching sessions at monthly intervals following Course Completion
Target Audience
- Mid-Level Managers, Experienced Supervisors, and Experienced Team Leaders
- Department, Functional, Business Unit, and People Managers
- Operations, Project, Office, and Performance Managers
- Customer Service, Sales, Technical, and Service Managers
- HR and Learning and Development Managers, and Employee Development Professionals
- Public Sector, NGO, and Non-Profit Managers
- Management Consultants and Professionals preparing for senior management roles
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Enhance communication skills through understanding cues and language.
- Improve active listening.
- Understand and apply cross cultural communication.
- Coordinating Effective Teams: Resource Planning Skills.
- Utilize structured problem-solving in complex situations.
- Understand emotional intelligence.
- Proactively address and resolve team issues.
- Foster trust and collaboration.
- Understand how to manage diverse teams.
- Manage and resolve conflicts through effective mediation and arbitration.
- Understand the dynamics of conflict and apply appropriate strategies.
- Improve remote team management.
