Key details
Mode of delivery: Online Course
Course code: LCM13BO
Duration: 3 days
Fee: £2,204.00 + VAT
CPD Hours: 18
Course Overview
This three-day course equips leaders with essential skills in influence, stakeholder engagement, and trust-building. Participants will learn the fundamental principles of behavioural influence, how to apply models for effective communication, and methods for gaining commitment. The programme also covers strategies for identifying and aligning stakeholder interests, managing conflicts, and maintaining consistent communication. Additionally, participants will explore the key elements of psychological safety, leadership behaviours that foster or hinder trust, and techniques to promote open dialogue, dissent, and idea-sharing — building strong, collaborative teams.
Agenda
Day — 1 Influence and Persuasion for Leaders
- Key Foundations of behavioural influence in organisational settings
- Models for persuasive communication and stakeholder engagement
- Tools for framing ideas and gaining commitment
Day — 2 Stakeholder Engagement and Alignment
- Stakeholder identification and power-interest mapping techniques
- Strategies for engaging conflicting or cross-functional interests
- Communication planning for consistent stakeholder alignment
Day — 3 Building Trust and Psychological Safety
- Core components of psychological safety and their impact on team performance
- Leadership behaviours that build or erode trust over time
- Techniques for encouraging open dialogue, dissent, and idea-sharing
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
- Mid-Level Managers, Experienced Team Leaders, and People Managers
- Department, Functional, Business Unit, and Cross-Functional Managers
- Project, Operations, HR, and Learning and Development Managers
- Customer Service, Sales, and Technical Managers
- Change Managers, Coaching Leads, and Leadership Consultants
- Public Sector Managers and NGO Managers
- Professionals preparing for senior leadership responsibilities
Learning Outcomes
- Understand the key foundations of behavioural influence within organisational settings.
- Apply models for persuasive communication and stakeholder engagement effectively.
- Use tools for framing ideas convincingly and securing stakeholder commitment.
- Identify stakeholders and map their power-interest levels using appropriate techniques.
- Develop strategies for engaging conflicting or cross-functional interests.
- Design communication plans that ensure consistent stakeholder alignment.
- Recognise the core components of psychological safety and their impact on team performance.
- Identify leadership behaviours that either strengthen or erode trust over time.
- Employ techniques to encourage open dialogue, dissent, and the sharing of ideas.
