Public Sector Management Excellence (Online)

By attending this course, you will be able to successfully manage public services to achieve service excellence and community objectives. You will:

• Understand Budget management for operational managers.
• Be able to make a step-change in service performance.
• Appreciate the role that stakeholders play in defining public service value for money.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Managing Public Finances

• Budget Management for Operational Managers
• The Public Money Accountability imperative
• Working with Financial experts as delivery partners
• Getting the most from allocated Budgets and ensuring Financial Resilience

Public Sector – Managing Change

• The need for change rather than incremental improvements
• Making the case for investment in change
• Ensuring service continuity and performance during a change programme

Public Sector Stakeholder Engagement

• Identifying and managing key stakeholders
• How stakeholders define service delivery ‘value for money’
• The ‘tools’ of stakeholder management
• The role of service manager in stakeholder management

Public Sector – Crisis Management

• The emergency response
• Taking control
• Working in partnership
• Restoring normality

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Upon completion of this course, you will be able to:

• Fulfil the role of an excellent service manager.
• Understand the role of service manager within the wider organization.
• Become a trusted ‘custodian’ of essential public services.
• Lead services that really make a difference to the community.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.