Managing a Public Service end-to-end

By attending this training workshop, you will be able to successfully lead the whole service and deliver its outcomes.

• Defining ‘end-to-end’ management
• Process Mapping
• Service-level Performance Management
• Leading the Management team: internal and outsourced

This training workshop is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Upon completion of this training workshop, you will be able to:

• Step-up to the role of service manager.
• Lead a team of experts both internal and out-sourced.
• Identify what is working well and what needs to improve.
• Maintain effective leadership of the whole service.