Advanced Management Essentials for Executive Personal Assistants (Online)

An effective Executive Secretary or PA will have a set of tools at their disposal to efficiently execute this role. This course is designed to develop your management knowledge and skills to improve your performance in your job.

The value of a good Executive Secretary or PA is difficult to quantify, many executives see this person as their right hand. This course is designed to give the modern PA the tools required to excel when working with executives.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Time Management and Productivity Techniques

• The importance of time management
• The priority matrix
• Time management – personal vs. professional
• Time management toolkit

Organizing Meetings and Events

• Planning, executing and monitoring events
• Managing events budget
• Supplier management skills
• Effective meeting planning and delivery

Office IT and Records Management

• What is Records Management?
• Records lifecycle
• Electronic vs paper records management systems
• IT office productivity systems

Minute-taking Essentials

• The role of the minute taker
• Pre-meeting minute preparation
• The skills of effective minute-taking
• Post meeting activities

Presentation Skills Excellence

• Verbal communications
• Prepare for the presentation
• Use visual aids
• Connecting with the audience
• Dealing with fear

Written Communication

• Report writing
• Business letters, emails and memos
• Writing aids and templates
• Writing online content including social media

Giving and Receiving Constructive Feedback

• What feedback is and isn’t
• Outcomes of effective feedback
• Language for good feedback
• Feedback guidelines

Effective Video Communication

• Understanding video technologies
• Lights, sound and camera
• Environment and background
• Creating a professional appearance

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• Executive secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants
• Senior Administrators
• Administrators, Secretaries and Assistants looking to take their career to the next level.

Upon completion of this course, you will be able to:

• Develop the most efficient skills and techniques in time management.
• Appreciate the key elements for organizing meetings and events.
• Understand the role of good records management in organizations.
• Develop your presentation skill to improve your performance.
• Understand the key elements for producing excellent written communications.
• Appreciate the importance of being able to give inspiring feedback.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.