Advanced Management Skills Excellence and Performance Management

Excel your management skills by improving your competency and effectiveness and motivating your team to succeed and deliver. Develop your interpersonal communication skills and encourage intra-personal self awareness in yourself and others. Learn to supportively influence while managing tasks and issues. Build and strengthen well performing and committed teams.

Take your managerial skills to a higher level. Learn the art of upwardly influencing and making recommendations to impact the organization. You will learn advanced management processes to get the best out of your team. Through role plays, discussions and presentations, you will practise a range of management techniques.

The ability to consistently understand and interpret performance metrics into insight is fundamental to fast-moving modern business. Moreover, managing performance diagnostics by undertaking the appropriate range of interventions are critical. By attending this course, you will learn the complete performance management process and tailor it to your organization’s needs.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Creative Problem-Solving Skills

• Creativity vs Innovation
• Problems to Solutions
• Myths of Creativity
• Lateral Thinking Skills

Coordinating Effective Teams

• Resource Planning Skills
• Team Formations Models
• Troubleshoot Team Issues
• Teambuilding and Creating Trust

Conflict Management

• Handling Internal/External Conflicts
• Rage, Resistance and Reason
• Arbitration and Mediation Skills
• The 5-stages of Conflict

Managing Remote Teams

• Tips in Managing Remote Teams
• Best Practice in Conference Meeting Technology
• Visibility and Trust of Remote Teams

Emotional Intelligence

• Evolution Theory and Emotional Intelligence
• Emotional Guidance Scale
• Logic vs Emotional Drivers
• The Science Behind Behaviour

Inspiring and Motivating Others

• Motivational Theories
• Winning People Over
• Getting the Team to Succeed
• The Relatable Manager

Presentation and Facilitation Skills

• Structuring Content and Structure
• Presenting Skills Techniques
• Dealing with Nerves
• Audience Handling Approaches and Storytelling

Managing Deliverables and Outcomes

• Aligning Objectives with Operational Targets
• SMART, LEAN and Planning Models
• Troubleshooting Performance Issues

Goal Setting and Personal Effectiveness

• SMART Objectives and Applied SWOT Model
• Self Assessment Audit
• Setting Agreeable Goals
• Achieving Measurable Targets

Conducting a Performance Appraisal

• SMART Objectives and Applied SWOT Model
• Self Assessment Audit
• Setting Agreeable Goals
• Achieving Measurable Targets

Coaching and Mentoring

• The History of Mentoring
• Coaching Skills
• The Coaching Spectrum
• Refining Talent Within the Organization

Performance Improvement Plans

• Personal Development Plans (PDP’s)
• Pathway to Recovery
• Raising Performance Standards

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• High Performance Employees moving into Management.
• Senior and Mid-level Managers.
• Line Managers
• Operations Managers
• Heads of Departments
• Business Analysts

Upon completion of this course, you will be able to:

• Troubleshoot recurring problems in order to achieve the full potential of departments.
• Align teams with proportionate attention on talent and skill development.
• Resolve conflicts in order to improve workplace relations and job focus.
• Implement motivational strategies to improve attitudes to work and performance.
• Place the importance of rational and emotive aspects in work performances and duties.
• Perfect the art of presentation and articulate meeting handling.
• Master the procedural aspect of goals-setting for employees for personal development and organizational goals.
• Design and lead the process for coaching and mentoring within the organization.
• Deliver KPI-led programmes and incentivise stakeholders to reach and surpass organizational goals.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.