Management Skills Essentials

This management essentials course will help grow your managerial aptitude and skills through an interactive approach. By attending this course, you’ll learn to identify problems and classify them in priority areas by creating solutions. Then though comparative analysis you will support and construct management processes that will drive productivity and deliver results.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Defining the Modern Manager

• Who is the Modern Manager
• Codes of Professionalism
• Applied Management Theory
• Championing Policies and Procedures

Effective Delegation

• Setting Precision Tasks
• Key Performance Indicators and SLA’s
• Delivering Clear Guidance and Instruction

Communication and Interpersonal Skills Masterclass

• Mastering Body Language
• Tonality and Communication Content
• Semiotics and Semantics

Delivering Empowering Feedback

• How to Give Feedback
• Mapping Feedback to Career Path
• Resistance Handling During Feedback

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• High Performance Employees moving into Management.
• Senior and Mid-level Managers.
• Team Leaders and Line Managers.
• Heads of Departments

Upon completion of this course, you will be able to:

• Develop a high standard of professional management skills to raise the bar.
• Improve the correct process of delegation in order to meet departmental and development goals.
• Master communication skills to develop empathy, inclusiveness and managerial influence.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.