Advanced Facilities Management and Operations Excellence

This course highlights the potential impacts to overall organizational governance as a result of Operations management decisions and actions, and leads delegates through a process of ensuring Operational compliance. It focuses on building effective Performance reporting systems, not only to demonstrate progress and achievement of set key performance indicators, but also to highlight to the wider organization the specific and measurable contribution of the Operations Management function both from financial and quality perspectives.

This course also leads delegates through the key elements of incorporating sustainability within Operations management activities to lessen the impact upon the environment. It includes a diagnostic toolkit to enable delegates to implement their learning and expands to include the concept of “Triple Bottom Line” to objectively measure and ensure People, Planet and Profit are demonstrably aligned with day to day operations.

This course is designed to provide delegates with an in depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.

This course also provides delegates with the key elements to deliver Facilities Management Excellence, from Developing and executing the Facilities Management strategy, through to the effective management of main Contractors and Sub Contractors, plus the associated snagging control and retention process, plus crucially the human aspect of Facilities Management to ensure a productive and motivated Facilities team.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Operations Management impact on Organizational Governance

• Ensuring Compliance
• Continuous improvement techniques

Operations Management Reporting

• Effective Reporting of Operational Performance
• Understanding & Reporting Financial Performance
• Understanding & Reporting Quality Delivery

Sustainable Operations Management

• Environmental aspects of Operations Management
• Operations Management Diagnostic Toolkit
• Triple Bottom Line concept and applications

Understanding and Reporting Operations Efficiency

• Cycle time improvements
• Lean Process management
• Effective Root Cause analysis

Role and Contribution of Facilities Management to the Organization

• Developing Effective Facilities Management Strategies
• Aligning Facilities Management Strategy to Organizational Competitive Strategy

Facilities Management Portfolios

• Defining the Facilities Management Portfolio
• Establishing Effective Customer Service Levels
• Establishing Key Performance Indicators

Facilities Management – Compliance and Governance

• Ensuring Quality compliance
• Ensuring Legal Compliance
• Monitoring, Managing and Reporting Facilities Management Performance

Facilities Management – Use of Industry 4.0 Technologies

• Remote Monitoring systems
• Utilizing and mining “Big Data” to improve FM performance
• Use of Predictive Analytics

Facilities Management Process – Contractor Management

• Developing and enhancing the “Snagging” Process
• Managing of Contractors and sub-contractors
• Maintenance Management

Facilities Risk Management

• Understanding and Managing Lifecycle risk
• Managing key Facilities Contracts
• Managing retention Contractors and Sub-Contractors

Facilities Management Strategy

• Facilities Management Strategy and Execution
• Effective People Management
• Establishing Critical Success Factors

Effective Space Planning

• Assessing current and future space requirements
• Developing the Space Planning Strategy
• Communicating the plan to the workforce

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• Operations Managers
• Facilities Managers
• Estate Managers
• Internal Audit / Governance / Compliance officers.

Upon completion of this course, you will:

• Appreciate and build effective governance compliance within Operations Management.
• Effectively report on performance of the function.
• Create and enhance sustainability within the operations management function.
• Understand the role and contribution of the FM Function.
• Be able to define and manage key Facilities Management Portfolios and Asset types.
• Ensure compliance both in terms of Quality and adherence to legal standards.
• Create, develop and implement Facilities Management Strategy.
• Effectively manage Main and Sub-Contractors – including snagging and retentions management, both operationally and contractually.
• Effective people management and dynamics.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.