Course Overview
By attending this course, you will explore the role that is required of end-to-end service managers in a public authority. You will:
- Understand how public services contribute to broader community objectives of Improving Public Health and Well-Being.
- Be able to successfully lead the whole service and deliver its outcomes.
- Be able to ensure the workforce is making an effective contribution to service delivery.
- Be able to successfully manage public services to achieve service excellence and community objectives.
- Understand Budget management for operational managers.
- Be able to make a step-change in service performance.
- Appreciate the role that stakeholders play in defining public service value for money.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Improving Public Health and Wellbeing
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Managing a Public Service end-to-end
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Public Sector – Managing People
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Risk Management
- Financial Risks
- People Risks
- Operational Risks
Managing Public Finances
- Budget Management for Operational Managers
- The Public Money Accountability imperative
- Working with Financial experts as delivery partners
- Getting the most from allocated Budgets and ensuring Financial Resilience
Public Sector – Managing Change
- The need for change rather than incremental improvements
- Making the case for investment in change
- Ensuring service continuity and performance during a change programme
Public Sector Stakeholder Engagement
- Identifying and managing key stakeholders
- How stakeholders define service delivery ‘value for money’
- The ‘tools’ of stakeholder management
- The role of service manager in stakeholder management
Crisis Management
- The emergency response
- Taking control
- Working in partnership
- Restoring normality
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.
Learning Outcomes
Upon completion of this course, you will be able to:
- Focus on ensuring that all service elements are fit for purpose in the current and medium term.
- Keep an overview of service delivery.
- Understand when and how to ‘intervene’ in operations.
- Manage the finances of an end-to-end service.
- Fulfil the role of an excellent service manager.
- Understand the role of service manager within the wider organization.
- Become a trusted ‘custodian’ of essential public services.
- Lead services that really make a difference to the community.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Course Dates
Spaces limited to NINE (9) delegates per course. Book Now to avoid missing out!
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